Refund Policy

Request Procedure

Refunds must be requested by sending an email through our official email (info@flexsoftserver.com) to be eligible for consideration. Requests received by any other method including telephone call to a staff member or forum private message cannot be considered or processed.

Change of Mind

For a Change of Mind refund request to be considered, it must be received by our Sales department within 10 days from the date of purchase.(Work Commencement Date) We do not require that you provide a reason for your request; however your feedback would be appreciated. Change of mind refund requests are granted at the Sole Discretion of Asian Destinations (Pvt) Ltd and are subject to approval.  All change of mind refund requests must pass the terms and conditions outlined on this webpage to be eligible for refund consideration.  Change of mind refund requests are granted at our Sole Discretion . If a change of mind refund request  is granted, the client will incur a 20% (twenty) percent processing fee & Cost * , to cover the costs of refunding financial transactions and time spent on the client project.

* (Cost = Thirdparty purchases such as domain, hosting service, premium domains)

Change of mind refunds apply only to single purchases. Except under extenuating circumstances, and at our sole discretion, there will be no refunds on volume purchases. When deciding to use a our  Web Design, service as part of a large solution, we strongly encourage you to review this policy before purchasing. In the case of web-based visible source products, we require that you supply us with the URL of where the product was in use prior to considering your request.

Monthly/ Annual Package Policy

Asian Destinations (Pvt) Ltd termly plans can not be cancelled but can terminate from next billing circle. 

Reasons Not Eligible For Refund – Terms and Conditions

Asian Destinations (Pvt) Ltd reserves the right to refuse refund in the following events:

  • If any Intellectual Property* has been developed, deployed or created upon the clients behalf including but not limited to website design, graphics design, css development, php development, WordPress design, WordPress development or any other digital intellectual properties and services that have been rendered on behalf of the client.
  • Purchaser has distributed the product on peer to peer (P2P) or illegal content (Warez) websites.
  • Purchaser has attempted a chargeback and failed.